Privacy policy

This policy explains how we process the personal data of people who visit the La Conchiglia d’Oro website and of those who contact us to book, order or ask for information, as required by Articles 13 and 14 of EU Regulation 2016/679 (GDPR). The Italian version is the reference text.

Who processes the data

The data controller is La Conchiglia d'Oro S.n.c., Via Simone da Corbetta 22, 20011 Corbetta (MI), VAT no. 14506280966, REA MI-2789063, certified email (PEC) conchiglia25@legalmail.it, email laconchigliadorocorbetta@gmail.com, phone 02 9929 3572.

What data we process

• Browsing data. Like every website, the server automatically records some technical data (IP address, date and time, page requested, browser type). It is needed to run the site and protect it from abuse.
• Data you send us. When you book, order takeaway or ask for a quote you give us your name, phone number, email (if you provide it), date, time, number of guests and any notes (for example allergies or special needs).

The form on the Contact page sends the data you enter to our website: the site keeps it in the private admin area and forwards it to us by email, and we use it only to answer your request. If you write to us on WhatsApp instead, the message goes through WhatsApp Ireland Limited (Meta group), which processes data under its own privacy policy.

Why we process it and on what legal basis

• To answer your requests and manage bookings, orders and events: pre-contractual and contractual measures you ask for (Art. 6.1.b GDPR).
• To take into account allergies or intolerances you tell us about, so we can serve you safely: based on your explicit consent, given when you tell us (Art. 9.2.a GDPR).
• To run and protect the website: our legitimate interest (Art. 6.1.f GDPR).
• To comply with legal obligations, for example tax rules for event invoices (Art. 6.1.c GDPR).

We do not use your data for advertising and we never sell it. We only send you offers if you ask us to.

How long we keep it

• Bookings and orders: until the day of the booking or pick-up, then for a maximum of 12 months to handle any requests.
• Quotes and events: for the duration of the negotiation and, if the event takes place, for the period required by law for tax documents (10 years).
• Browsing data: for the time set by the hosting provider, normally no longer than a few months.

Who can see the data

Authorised restaurant staff and the suppliers who help us run the website, acting as data processors: the website is hosted by Aruba S.p.A., Ponte San Pietro (BG). The Google map, if you enable it, is provided by Google Ireland Limited. Our accountant receives the data needed for tax purposes.

Data outside the European Union

Google and Meta may transfer data to the United States. These transfers take place under the EU-US Data Privacy Framework or the standard contractual clauses approved by the European Commission.

Your rights

You can ask us at any time to access, correct or delete your data, restrict its use, receive a copy or object to its processing (Articles 15-22 GDPR), and withdraw any consent already given. Write to laconchigliadorocorbetta@gmail.com: we reply within 30 days. If you think the processing is not correct you can lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).

Cookies

How we use cookies is explained in the cookie policy.